Support

There is no account or sign-in. Your progress, coins, boosters and rescued friends are saved automatically on your device as you play.

Because nothing is stored on our servers, uninstalling the game or clearing its data erases your progress, and we cannot restore it.

Progress does not sync between devices. When you move to a new phone with a full device backup and restore (iCloud or Google), the game’s data may come across with the rest of your apps, but we cannot guarantee it.

Purchases are different: Ad-Free Rescue follows your Apple ID or Google account and can be restored on any device (see below).

1. On the home screen, tap the gear icon in the top-right corner to open Settings.
2. Under MY PURCHASES, tap Restore my purchases.

Use the same Apple ID or Google account you bought with. Restoring brings back Ad-Free Rescue. Coins, packs, the Ring Pass and other items that are used up in play cannot be restored by the store. If one of those did not arrive, see “I paid but didn’t get my item” below.

Buy Ad-Free Rescue, a one-time purchase. You can find it in three places:

• the AD-FREE button on the left of the home screen;
• the Shop (the basket icon at the left of the bottom bar), on the AD-FREE card;
• Settings (gear icon) under AD-FREE.

It removes banner and full-screen ads for good. Optional reward videos, which you choose to watch for a bonus, stay available.

Make sure you are connected to the internet, then close the game completely and open it again: a purchase the store confirmed late is delivered on the next launch. For Ad-Free Rescue, also try Restore my purchases.

Still missing? Email us with the date, the item and your store receipt or order number. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (your order history), not by us.

Tap the book icon at the right end of the bottom bar. It opens My Friends, with every friend you have rescued, sorted into collections; the camera button at its top right opens your photo album.

To rescue more, keep playing: on the home map, the bigger islands carry a cage with a friend waiting inside, and clearing that level sets them free.

Use your device’s settings: Settings › Notifications › Rescue Rings on iPhone and iPad, or Settings › Apps › Rescue Rings › Notifications on Android.

On iPhone and iPad, turn off tracking in Settings › Privacy & Security › Tracking. On Android, delete or reset your advertising ID in Settings › Google › Ads. You will still see ads, but they won’t be based on your activity in other apps. In the EEA, the UK and Switzerland you can also change your ad choices in the game: Settings › YOUR PRIVACY › Privacy choices. Details are in our Privacy Policy.

Email support@narcade.com and tell us:

• what happened and what you expected;
• the level number, if it happened in a level;
• your device model and iOS or Android version;
• the game version, shown at the bottom of Settings (gear icon);
• a screenshot or screen recording, if you can.

Crash reports also reach us automatically, without your name or contact details.

Deleting the game removes everything it saved on your device, including your progress. To also delete the analytics and crash data linked to your device, email support@narcade.com with “Delete my data” and your device type. Our Privacy Policy explains exactly what is deleted and how.

Yes. Rescue Rings is free to play with ads, and every level can be finished without paying. Optional in-app purchases (coins, packs, the Ring Pass and Ad-Free Rescue) are charged through the App Store or Google Play. You can turn off in-app purchases on a child’s device with Screen Time (iPhone and iPad) or Google Play’s purchase authentication settings.